Make an appointment
All consultations are by appointment only.
To make an appointment Book Online or call us on 012 991 3573
Our consulting hours are:
- Monday to Friday: 08:00 to 19:00
- Saturday: 09:00 to 18:00. A surcharge applies to consultations and vaccinations after 13:00.
- Sunday / Public Holidays: 10:00 to 18:00. A surcharge applies to consultations and vaccinations.
Emergencies will be seen without an appointment.
Appointments for consultation and vaccinations can be booked Monday to Friday and Saturday mornings.
It is always best to book an appointment so you get to see the doctor you would like to and minimise your waiting time. Walk-in clients will be assisted as soon as is possible.
It is essential to book consultations for more specialised services such as dentistry, pregnancy scans and operations.
We would like to welcome you to Valley Farm if this will be your first visit with us. For new clients we will need you to complete a registration form and we will take a copy of your ID or driver’s license. Please arrive 10 minutes early so the paper work can be completed.
Visits for annual vaccinations are very important as they allow us to give your pet a full health check. Regular checks like mean many diseases can be caught in their early stages. These appointments are also the perfect opportunity to discuss any concerns you have regarding your pet’s health. Often things we consider normal signs of aging are indications that a little extra care or some form of treatment is necessary.
Puppies and kittens need a course of three to four vaccinations to ensure full cover. Pets over 1 year will need an annual vaccination to maintain their immunity.
Taking your Pet’s overseas?
We know this is a stressful time and we are here to help. Unfortunately, due to the varied and ever changing nature of each country’s requirements we do need to rely on the pet owner for instruction. You will be required to sign an indemnity stating that you take full responsibility for informing us of your pet’s requirements so they comply with these regulations.
Pets being exported are likely to require vaccinations, health checks, microchip and blood tests. We advise that you allow yourself plenty of time. Some of the rabies titre tests can take 6 weeks or more for results and certificates to be available. This is due to the fact that the blood sample has to be sent overseas for testing and there is no alternative option but to wait it out until the results are through!
Your pet will need to be identified by an internationally recognized 15 digit microchip before you start anything to do with the export process, Valley Farm can assist you with this.
When you book your appointment please let us know it is for exporting of your pets. Come equipped with all the necessary information so that we can follow your destination country’s protocol.
All consultations are payable at the time. We accept cash, debit cards, credit cards and have a secure internet connection or for electronic transfers.
If your pet is insured please bring a claim form for our staff to complete for you or request one from reception. We can process Medipet and OnePlan insurance claims digitally direct from our system.