Info for referred clients

Information for referred clients 


Your veterinarian has referred your pet to Valley Farm Animal Hospital for specialist care.


Unless it is an emergency, it is necessary to schedule an appointment with one of our veterinarians. Please call 012 991 3573 or click here to book your appointment online if your veterinarian has not done this already.


The more information we have from your veterinarian the better we are able to care for your pet, so please ensure they give you a referral letter, and any radiographs, test results and reports. These can be emailed to


It is often necessary to sedate or anaesthetise pets for diagnostic work or treatments so we recommend not feeding the patient for twelve hours prior to the appointment time. They can have water. If you have a diabetic pet, please discuss this with our veterinarians before starving.


While we strive to do all the necessary work on the day of the appointment it may not always be possible and you may be asked to schedule follow-up appointments, your pet may be hospitalised or you be given a date to return.


On arrival at the practice you will need to complete a registration form and we will need to make a copy of your ID / driver license. Please arrive 10 minutes early so the paperwork can be taken care of.


If you are referral client, you remain a client of your own vet; our mandate is to only treat the condition for which your pet has been referred, unless a serious condition is incidentally found and requires treatment.


Our practice cannot become involved in any other unrelated conditions during your pet’s treatment with us. You will be transferred back to your vet for continued care, once the treatment is complete and your pet has been discharged from our practice.



We do not run accounts and payment for all treatment will be required at the time of consultation or treatment. A 50% deposit is payable for all patients admitted to the hospital and the balance due on collection.


If your pet is insured please bring along a claim form so we can submit this for you. For more information on insured pets please click here.


We accept cash, credit cards (except Diners Club) and debit cards. We have secure access to the internet for electronic transfers.


Banking details for EFT

Bank: Nedbank

Branch Code: 169745

Account Number: 1697011306


Use your surname and pet’s name, or your client number – at the bottom left of your invoice – as the reference number. Email the proof of payment to


Valley Farm Animal Hospital has partnered with Mediwallet who offer loans for medical procedures, including veterinary work. They offer loans for as little as R500 up to R100 000. Repayments can be scheduled over 18 months. Pre-approval is quick, and an exact amount can be approved within 15 minutes. To start the process the client needs to SMS their first name, surname, ID number and gross monthly income to 48832.