Pet Medical Insurance

We STRONGLY recommend pet medical insurance.

We work with all the pet insurance companies and will do all that we can to assist you with your claim. Invoices will be submitted as they are billed to the owner, no changes will be made.

At the beginning of treatment please inform us if your pet is insured and give us your pet’s insurance details.

All of the insurance companies work a little differently.

These are the ones we deal with most often.


No Claim form is required we will submit your claim directly from our system.

If you are concerned about the cover you have for your pet we can request pre authorisation for large accounts.

To help you we can submit a direct claim (request that Medipet pay us) for accounts of R5,000 or more. We will require a deposit payment on these of 20% of the total expected account.  Any over / under payments will be resolved after Medipet has paid us.


The Oneplan Card is used for Day and Illness visits (vet visits & routine care). You would need to upload these types of visit on your OnePlan app along with an invoice (clients can log the claim on the app before the visit to pay and upload invoice after vet visit). If necessary, we can complete a claim form for the illness visits. These claims are paid onto your OnePlan card and never directly to the vet.

For in-hospital treatments, it is best for you to contact  OnePlan and request for pre authorisation, especially if you are concerned about the cover your pet has. We will be happy to assist you with an itemised estimate which will be accurate at that time. 

To help your finances we can submit a direct claim (request that OnePlan pay us) for accounts R5, 000 or more. We will require a deposit payment on these of 20% of the total account if you do not have the Excess Buster. If you do have the Excess Buster then there is no need for a deposit payment but then a pre authorisation WILL be necessary. Any over / under payments will be resolved after OnePlan has paid us.

All other Pet Insurance including Dotsure/Petsure/Outsurance

You will need to have a claim form completed by the attending veterinarian each time for treatment, with the exception of OUTsurance who work online directly with the owner.

It is always the owners’ responsibility to find out if there is  sufficient cover for a condition or a procedure.

We are sorry but at this time we are unable to submit direct claims to any company other than Medipet and Oneplan. For all other companies we need to be paid in full before we can submit the claim.

For these companies you must submit your own claims, as we do not have all the necessary information and most claim forms require an owners signature.

Some companies such as OUTsurance will only communicate with the pet owner and will not allow us to communicate on your behalf. 

In all cases it is the owners’ responsibility to ensure there is  adequate cover and we accept no responsibility for claims declined due to insufficient cover, pet being in the waiting period, conditions not covered by the policy etc.

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